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Neuma Solutions: Everything you need

Customer Profile

Fujitsu Network Communications (Richardson, Texas)

Fujitsu's Network Transmission Division is a rapidly growing U.S. telecommunications company with headquarters in Richardson, Texas. Based on familiarity with previous generation technology developed by Neuma's founder and used by some of the FNC staff, Fujitsu evaluated and selected CM+ for their configuration management and problem tracking needs.

In a single week, training was completed and the pilot project, control of a small to medium-sized existing product, was in full operation with old and current data loaded into CM+. Problem tracking was configured solely by the FNC staff with a review by Neuma staff.

Rapidly, FNC added additional licenses and projects so that CM+ is now the central focus of the software development management process at FNC. Currently serving about 150+ users, FNC continues to scale up the use of CM+ as the company continues it rapid growth pace. The usage of CM+ is expected to double over the next year.

Ross Jamieson is a software director at FNC. "The best thing about CM+, from my perspective, is its excellent integration of applications, especially problem tracking with configuration management and change control," said Ross. "We're growing quickly - it looks like there will be a lot more CM+ usage around here."

Though the number of users continues to increase, Neuma and FNC agree that there's no performance problems and none are foreseen. Neuma's "smart client" architecture off-loads traditional server-intensive functions to the client workstation. This permits a much greater level of scalability than with other CM products. Currently FNC manages a few different projects in a single CM+ repository (also referred to as a library). The scalability allows very close integration between projects, allowing FNC to benefit from a very high level of code re-use.

"ISO-9000 certification is important to us and CM+ allows us to get there", commented Jim Spallin, who is responsible for the operation of CM+ at FNC. "On top of that, support from the Neuma staff is great. We don't see that level of support from our other tool vendors". Neuma has delivered on numerous feature requests in a very timely fashion, sometimes delivering interim releases just to meet the requirements of FNC. Although most of their needs can be met with a simple configuration effort, it's a distinct advantage knowing that Neuma can respond quickly to their requirements.

"We rarely run into CM+ problems, but when we do, it's good to know that the solution is a phone call (or an e-mail) away," added Spallin. "We've been very happy with their consulting services as we expand our use of CM+ to further automate our development process. With CM+ behind us we can focus on maintaining leadership in our product".

"From our perspective, they're a great customer to have," said Paul Bérubé, manager of Neuma's Technical Services group. "They're a great group of people and we get excellent feedback from them. That helps to move us both forward."

And forward the two companies are moving, sharing a common focus: software development.